This Privacy Policy explains how 11winrm collects, processes, stores, and protects your personal data when you use our online casino and sports betting platform. Your privacy is a fundamental right — we treat it accordingly.
This Privacy Policy (hereinafter "Policy" or "Privacy Policy") is issued by 11winrm (hereinafter "we", "us", "our", or "the Platform"), the operator of the online casino and sports betting services accessible at https://11winrm.cam. This Policy applies to all individuals who access, register on, or otherwise interact with the 11winrm Platform, including visitors and registered account holders (collectively, "you", "your", or "the User").
11winrm is committed to protecting the privacy and personal data of all Users in accordance with applicable international data protection standards. This Policy describes in full transparency what personal data we collect, the purposes for which it is processed, how long we retain it, to whom it may be disclosed, and what rights you hold in respect of your personal data.
This Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy, both of which are incorporated by reference. By using the 11winrm Platform, you confirm that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
The following definitions apply throughout this Privacy Policy:
| Term | Definition |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including name, email address, phone number, financial details, device identifiers, and behavioural data. |
| "Processing" | Any operation performed on Personal Data, including collection, recording, storage, use, disclosure, transmission, alteration, deletion, or destruction. |
| "Data Controller" | 11winrm, as the entity that determines the purposes and means of processing Personal Data collected through the Platform. |
| "Data Subject" | The individual to whom Personal Data relates — in this context, any User of the 11winrm Platform. |
| "Third Party" | Any natural or legal person, public authority, or body other than the Data Subject, 11winrm, and persons authorised to process Personal Data under 11winrm's direct authority. |
| "Consent" | Freely given, specific, informed, and unambiguous agreement by the Data Subject to the processing of their Personal Data for stated purposes. |
| "KYC" | Know Your Customer — identity and document verification procedures required for regulatory compliance and fraud prevention. |
11winrm collects the following categories of Personal Data, depending on your interaction with the Platform:
We collect Personal Data through the following channels:
11winrm processes your Personal Data for the following defined purposes. Each purpose is supported by a lawful basis for processing as described in Section 6:
| Purpose | Data Categories Used |
|---|---|
| Account Registration & Management — Creating and maintaining your player account, verifying identity, and managing account preferences. | Identity Data, Contact Data, Technical Data |
| KYC & Age Verification — Verifying that you meet the minimum age requirement of 21 years and confirming your identity to comply with regulatory obligations. | Identity Data, KYC Documentation |
| Payment Processing — Processing deposits and withdrawals via all supported Malaysian payment methods and cryptocurrency channels. | Financial Data, Identity Data, Technical Data |
| Service Delivery — Enabling access to betting markets, live casino games, slot titles, and all other Platform features. | Usage Data, Technical Data, Financial Data |
| Fraud Prevention & AML Compliance — Detecting, investigating, and preventing fraudulent activity, money laundering, and other financial crimes. | All Data Categories |
| Customer Support — Responding to your enquiries, resolving disputes, and providing technical assistance. | Identity Data, Contact Data, Communications Data, Usage Data |
| Responsible Gambling — Monitoring betting patterns to identify potential problem gambling behaviour and managing self-exclusion, deposit limit, and loss limit requests. | Usage Data, Financial Data, Preference Data |
| Marketing Communications — Sending promotional offers, bonus notifications, and product updates to Users who have consented to receive such communications. | Contact Data, Preference Data, Usage Data |
| Platform Improvement — Analysing aggregated usage patterns to improve Platform performance, user experience, and product offerings. | Technical Data, Usage Data (anonymised or pseudonymised) |
| Legal & Regulatory Compliance — Meeting obligations under applicable international gaming licensing conditions, tax reporting requirements, and law enforcement requests where legally mandated. | All Data Categories as required |
11winrm processes your Personal Data on the following legal bases, in accordance with applicable data protection legislation:
11winrm does not sell your Personal Data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
All third-party service providers engaged by 11winrm are required to process Personal Data only in accordance with our instructions and to implement appropriate technical and organisational security measures. We do not permit third parties to use your Personal Data for their own marketing or commercial purposes.
11winrm uses cookies and similar tracking technologies to operate the Platform effectively, personalise your experience, and — where you have consented — deliver relevant promotional content. The following categories of cookies are used:
You may manage your cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to access core Platform services, though some personalisation features may be limited.
11winrm retains Personal Data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal or regulatory obligations. The following indicative retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | 5 years post-closure | AML regulatory requirement |
| KYC Documentation | 5 years post-closure | Licensing & AML obligation |
| Financial Transaction Records | 7 years | Financial regulatory obligation |
| Communications Data (Support) | 3 years | Dispute resolution & legitimate interests |
| Technical & Usage Data | 2 years | Platform improvement & security |
| Marketing Preferences | Until consent withdrawn | Consent-based |
Upon expiry of the applicable retention period, Personal Data will be securely deleted or irreversibly anonymised. Where data must be retained for legal compliance purposes beyond account closure, it will be isolated from active processing systems and accessible only to authorised compliance personnel.
11winrm implements a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
Subject to applicable data protection legislation, you hold the following rights in respect of your Personal Data held by 11winrm. To exercise any of these rights, please contact us using the details in Section 16.
Request a copy of the Personal Data we hold about you and information about how it is being processed.
Request correction of inaccurate or incomplete Personal Data held in your account record.
Request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Request that we temporarily halt processing of your data while a dispute about its accuracy or lawfulness is resolved.
Request a copy of your Personal Data in a structured, machine-readable format for transfer to another controller where technically feasible.
Object to processing of your Personal Data based on our legitimate interests, including direct marketing communications.
Withdraw any consent you have given for consent-based processing at any time, without affecting the lawfulness of prior processing.
Lodge a complaint with the relevant data protection supervisory authority in your jurisdiction if you believe your rights have been infringed.
We will respond to all verifiable data subject requests within 30 calendar days of receipt. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days, with prior notification to you. Identity verification may be required before a request can be processed.
As an internationally licensed platform, 11winrm may transfer your Personal Data to servers, service providers, or processing facilities located outside of Malaysia. Such transfers may include countries that do not provide a level of data protection equivalent to that offered by Malaysian legislation.
Where such transfers occur, 11winrm ensures that appropriate safeguards are in place to protect your Personal Data, including:
By using the 11winrm Platform, you acknowledge and agree that your Personal Data may be transferred to and processed in jurisdictions outside Malaysia, subject to the safeguards described above.
The 11winrm Platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect, process, or store Personal Data from individuals under 21 years of age.
If we become aware that Personal Data has been collected from an individual under 21 years of age — whether through a false declaration during registration or any other means — we will promptly close the associated account and securely delete all related Personal Data, subject to any mandatory legal retention obligations.
Parents and guardians who believe that a minor may have accessed the Platform and submitted Personal Data are encouraged to contact us immediately via the support channels listed in Section 16. We will treat all such reports as a priority.
The 11winrm Platform may contain references to third-party services, payment providers, or technology partners. This Privacy Policy applies solely to data processed by 11winrm. We are not responsible for the privacy practices or data handling procedures of third-party entities whose services are accessed in connection with the Platform.
When you interact with third-party payment providers — such as Touch 'n Go eWallet, Maybank2u, CIMB Clicks, DuitNow, or FPX — you are subject to the privacy policies of those respective providers in addition to this Policy. We recommend reviewing the privacy policies of any third-party service with which you share Personal Data.
11winrm reserves the right to update, revise, or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable legislation, or Platform operations. The "Last Updated" date displayed at the top of this document will be revised accordingly.
Where material changes are made to this Policy — particularly changes that affect the nature of processing or your rights — we will notify registered Users via a prominent in-Platform notice at login, or by email to your registered address, prior to the changes taking effect. We encourage you to review this Policy periodically to remain informed.
Your continued use of the Platform following the effective date of any revised Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with any changes, you must discontinue use of the Platform and submit an account closure request.
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data — including the exercise of any data subject rights described in Section 11 — please contact the 11winrm Data Protection team through the following channels:
When submitting a data subject request, please include your registered username, a description of your request, and any relevant account reference numbers to allow us to process your request efficiently and verify your identity.
Six concrete commitments that underpin how 11winrm handles every piece of your personal information.
All data transmitted between you and 11winrm is protected by industry-standard TLS encryption — the same standard used by major international banks.
Your Personal Data is never sold, rented, or traded to third parties for commercial purposes. Full stop. Your information serves your account — nothing else.
Our data handling practices are aligned with Malaysia's Personal Data Protection Act 2010 principles, respecting your rights as a Malaysian data subject.
Access, correct, delete, or port your data at any time. We honour all data subject requests within 30 days and provide a clear, friction-free process for doing so.
Personal and financial data stored in our systems is encrypted at rest using AES-256 — ensuring your data remains unreadable even if storage media were ever compromised.
In the unlikely event of a data security incident affecting your Personal Data, 11winrm will notify you promptly and take immediate remediation action.
Our support team is available 24/7. For detailed data protection enquiries, reach us at [email protected] — or visit our FAQ for quick answers to the most common questions from Malaysian players.
For players aged 21 and above only. Please gamble responsibly. Responsible Gambling →